National Milk Chocolate Day I was in transition from one side of the country to the other with my little Duncan in tow
My first flight was delayed a couple hours causing a domino effect on all my connectors making my trek home unnecessarily long and aggravating
Hey Air Canada – you guys definitely needs some sensitivity training to go down for your staff because y’all ridiculous when it comes to handling Emotional Support Animals.
Every leg of my (delayed) journey, I encountered a new, more ignorant Air Canada agent than the last, telling me a different, false, directive about Duncan.
Before I start, though, shout out the hilarious customer service desk agent I approached when my first flight was delayed to try and sort out my new flights that I was most definitely going to miss.
“Oh planes can make up time in the air”
Two hours? Yes by.
Anyway, back to the ESA cluenlessness.
He’s not allowed on board without “Pet” on my boarding pass (nope- it says MEDA, that’s what he is; a medical aide), he’s not allowed to touch the ground/floors, must be carried (nope, he’s a medical aide so if he was a Retriever or Great Dane what would I you have me do?), he’s not allowed on the unoccupied seat next to me (wasn’t a problem the last leg of the trip), he must be in a kennel (again, not the case, the whole reason he is registered as an ESA is to circumvent the kennel), he has to have an official Emotional Support Animal vest on (was never told that first nor last from the Medical desk at Air Canada, who gave me the official list of directives which I followed to a T).
The last one is my favourite ‘attack’, because it was in the middle of Pearson airport and she had nothing to do with my voyage. She was literally pushing an old Sikh man gate to gate and felt compelled to stop in the middle of this much more important task, to harass me about my little, 18 pound, deaf Emotional Support French bulldog, walking along.
“He can’t be walking around like that, you have to put him in a kennel”
“No I don’t,” I say, and continue walking.
She doesn’t relent and has now turned the fucking wheel chair guy around so she can face me (or my back rather) and asks to see my boarding pass… which again is NONE of her business- this woman has a guy who has a flight to catch relying on her to bring him there, he’s in a god damn wheel chair.
I say I have MEDA on my boarding pass, not offering it to her because, as I’ve said a couple times now, it’s none of her god damn business
She accepts this, but goes on to lambaste me about how he needs and official vest if he is to be in the air port.
This is false.
I keep walking, rolling my eyes and floored she would take the time to pursue this dead end
Like just look at him, for fucks sake.
Anyway, managed to get my Milk Chocolate Lindt bar while lurking around waiting for my new standby flights to ‘celebrate’ National Milk Chocolate Day
Almost the best part of my day, besides having Duncan on my lap and seeing my husband after months apart!!
Oh yeah, and seeing Herman’s grumpy face!!